{"id":5763,"date":"2017-01-03T14:30:04","date_gmt":"2017-01-03T13:30:04","guid":{"rendered":"http:\/\/www.gemac-fieldbus.com\/?p=5763\/"},"modified":"2025-10-27T12:42:08","modified_gmt":"2025-10-27T11:42:08","slug":"install-a-software-update","status":"publish","type":"post","link":"https:\/\/alt.gemac-fieldbus.com\/en\/install-a-software-update\/","title":{"rendered":"How to install a software update"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-78xcb7-a3a5caae51625b08b412b069764a99a2 main_color avia-section-default avia-no-shadow  avia-builder-el-0  avia-builder-el-no-sibling  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5763'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5x6lb7-70d8aaf52f66ed62849d485817a605e7\">\n.flex_column.av-5x6lb7-70d8aaf52f66ed62849d485817a605e7{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-5x6lb7-70d8aaf52f66ed62849d485817a605e7 av_two_third  avia-builder-el-1  el_before_av_one_third  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-jj9ro5b3-a2a7682fa478772141e983fe81702c1d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>How to install a software update<\/h3>\n<p>Download <a href=\"https:\/\/gemac-fieldbus.com\/en\/downloads\/\" rel=\"noopener\">the actual file<\/a> to your computer.<br \/>\nConnect the CANtouch using USB and switch it on.<\/p>\n<p><strong>Save your settings<\/strong> and measurements, as they may be lost during the update. This is especially the case if the factory settings are restored after the update.<br \/>\nCopy all files into a directory on your PC and copy only really needed files back after the update (settings, participant lists etc.).<\/p>\n<p>Copy the downloaded file to root folder at drive N1 of the device.<\/p>\n<p>Disconnect the USB and start the update at &gt; Settings &gt; Versions\/update.<\/p>\n<p>As of software version V2.30, this function can be found under &gt;Settings &gt;Information &gt;Versions\/Updates.<\/p>\n<p>After the installation and an automatic new boot, your CANtouch is up to date.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-5577 size-full lazyload\" data-src=\"https:\/\/static.gemac-fieldbus.com\/2017\/01\/Softwareinstallation_en.png\" alt=\"CANtouch start software update\" width=\"272\" height=\"480\" data-srcset=\"https:\/\/alt.gemac-fieldbus.com\/wp-content\/uploads\/2017\/01\/Softwareinstallation_en.png 272w, https:\/\/alt.gemac-fieldbus.com\/wp-content\/uploads\/2017\/01\/Softwareinstallation_en-170x300.png 170w\" data-sizes=\"auto\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 272px; --smush-placeholder-aspect-ratio: 272\/480;\" data-original-sizes=\"(max-width: 272px) 100vw, 272px\" \/><\/p>\n<p>If you download the file multiple times, Windows renames it by adding a number at the end.<br \/>\nThe name of the file<\/p>\n<p>22580-SW-2.30-CANtouch. pkg<\/p>\n<p>is replaced, for example<\/p>\n<p>22580-SW-2.30-CANtouch<span style=\"color: #ff0000;\"><strong>-(1)<\/strong><\/span>. pkg<\/p>\n<p>The CANtouch cannot find such a renamed software update. It is indicated that no software update was found even though the file is physically present on the drive. In this case, you must rename the file and remove the numbers and parentheses that Windows appended at the end of the filename.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-46efkj-86b4c57e23d6bb6fb467d8614bcec9d7\">\n.flex_column.av-46efkj-86b4c57e23d6bb6fb467d8614bcec9d7{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-46efkj-86b4c57e23d6bb6fb467d8614bcec9d7 av_one_third  avia-builder-el-3  el_after_av_two_third  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><div  class='avia-builder-widget-area clearfix  avia-builder-el-4  avia-builder-el-no-sibling '><div id=\"rpwe_widget-5\" class=\"widget clearfix rpwe_widget recent-posts-extended\"><style>.rpwe-block ul{\r\nlist-style: none !important;\r\nmargin-left: 0 !important;\r\npadding-left: 0 !important;\r\n}\r\n\r\n.rpwe-block li{\r\nborder-bottom: 1px solid #eee;\r\nmargin-bottom: 10px;\r\npadding-bottom: 10px;\r\nlist-style-type: none;\r\n}\r\n\r\n.rpwe-block a{\r\ndisplay: inline !important;\r\ntext-decoration: none;\r\n}\r\n\r\n.rpwe-block h3{\r\nbackground: none !important;\r\nclear: none;\r\nmargin-bottom: 0 !important;\r\nmargin-top: 0 !important;\r\nfont-weight: 400;\r\nfont-size: 16px !important;\r\nline-height: 1.5em;\r\n}\r\n\r\n.rpwe-thumb{\r\nborder: 1px solid #eee !important;\r\nbox-shadow: none !important;\r\nmargin: 2px 10px 2px 0;\r\npadding: 3px !important;\r\n}\r\n\r\n.rpwe-summary{\r\nfont-size: 12px;\r\n}\r\n\r\n.rpwe-time{\r\ncolor: #bbb;\r\nfont-size: 11px;\r\n}\r\n\r\n.rpwe-comment{\r\ncolor: #bbb;\r\nfont-size: 11px;\r\npadding-left: 5px;\r\n}\r\n\r\n.rpwe-alignleft{\r\ndisplay: inline;\r\nfloat: left;\r\n}\r\n\r\n.rpwe-alignright{\r\ndisplay: inline;\r\nfloat: right;\r\n}\r\n\r\n.rpwe-aligncenter{\r\ndisplay: block;\r\nmargin-left: auto;\r\nmargin-right: auto;\r\n}\r\n\r\n.rpwe-clearfix:before,\r\n.rpwe-clearfix:after{\r\ncontent: &quot;&quot;;\r\ndisplay: table !important;\r\n}\r\n\r\n.rpwe-clearfix:after{\r\nclear: both;\r\n}\r\n\r\n.rpwe-clearfix{\r\nzoom: 1;\r\n}\r\n<\/style><h3 class=\"widgettitle\"><a href=\"https:\/\/gemac-fieldbus.com\/en\/faq\/\" title=\"Back to FAQ overview\">Back to FAQ overview<\/a><\/h3><div  class=\"rpwe-block\"><hr>\r\n<h3>More FAQ about the CANtouch<\/h3><ul class=\"rpwe-ul\"><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/30-days-trial-time\/\" target=\"_self\">30 days Trial Time<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/after-firmware-update-node-measurement-is-displayed-as-locked\/\" target=\"_self\">After firmware update, node measurement is displayed as locked<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/analyse-measurements-at-your-pc\/\" target=\"_self\">Analyze measurements at your pc<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/assignment-of-d-sub9-socket-on-cantouch-and-can-bus-tester-2\/\" target=\"_self\">Assignment of D-Sub9 socket on CANtouch and CAN-Bus Tester 2<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/background-picture\/\" target=\"_self\">Background Picture<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/can-bus-wiring-test\/\" target=\"_self\">CAN bus wiring test<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/can-symboleditor-manual\/\" target=\"_self\">CAN Symboleditor Manual<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/cantouch-does-not-recognize-baud-rate\/\" target=\"_self\">CANtouch does not recognize your special baud rate<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/cantouch-vs-can-bus-tester-2-the-decision\/\" target=\"_self\">CANtouch vs. CAN-Bus Tester 2, the decision<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/converting-cantouch-trace-files\/\" target=\"_self\">Converting CANtouch Trace Files<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/detection-of-short-circuits-in-the-can-bus-error-patterns\/\" target=\"_self\">Detection of short circuits in the CAN bus &#8211; Error patterns<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/exchange_service\/\" target=\"_self\">Exchange service for fieldbus diagnostic devices<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/how-a-battery-change-is-done\/\" target=\"_self\">How is a battery change done?<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/install-a-software-update\/\" target=\"_self\">How to install a software update<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/install-a-license-file\/\" target=\"_self\">Install a license file<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/calibration\/\" target=\"_self\">Maintenance and Calibration<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/pre-defined-node-lists\/\" target=\"_self\">Pre-defined Node Lists<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/problems-with-drive-n1\/\" target=\"_self\">Problems with drive N1<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/protocolmonitor-transmit-list\/\" target=\"_self\">Protocol Monitor Transmit List<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/cantouch-rating-file-adjust-rating-thresholds-individually\/\" target=\"_self\">Rating file &#8211; adjust rating thresholds individually<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/sae-j1939-only-showing-250kbits\/\" target=\"_self\">SAE J1939 only showing 250kBit\/s<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/some-hints-for-symbolic-decoding\/\" target=\"_self\">Some hints for symbolic decoding<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/possible-number-of-screenshots\/\" target=\"_self\">The possible number of screenshots<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/which-cantouch-firmware-fits-to-which-can-bus-tester-2-software\/\" target=\"_self\">Which CANtouch-Firmware fits to which CAN-Bus Tester 2 Software ?<\/a><\/h3><\/li><li class=\"rpwe-li rpwe-clearfix\"><h3 class=\"rpwe-title\"><a href=\"https:\/\/alt.gemac-fieldbus.com\/en\/working-with-projects\/\" target=\"_self\">Working with projects<\/a><\/h3><\/li><\/ul><\/div><!-- Generated by http:\/\/wordpress.org\/plugins\/recent-posts-widget-extended\/ --><\/div><\/div><\/div><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5763'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":22,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wds_primary_category":0,"footnotes":""},"categories":[92],"tags":[],"class_list":["post-5763","post","type-post","status-publish","format-standard","hentry","category-faq-cantouch-en"],"_links":{"self":[{"href":"https:\/\/alt.gemac-fieldbus.com\/en\/wp-json\/wp\/v2\/posts\/5763","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alt.gemac-fieldbus.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/alt.gemac-fieldbus.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/alt.gemac-fieldbus.com\/en\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/alt.gemac-fieldbus.com\/en\/wp-json\/wp\/v2\/comments?post=5763"}],"version-history":[{"count":0,"href":"https:\/\/alt.gemac-fieldbus.com\/en\/wp-json\/wp\/v2\/posts\/5763\/revisions"}],"wp:attachment":[{"href":"https:\/\/alt.gemac-fieldbus.com\/en\/wp-json\/wp\/v2\/media?parent=5763"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/alt.gemac-fieldbus.com\/en\/wp-json\/wp\/v2\/categories?post=5763"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/alt.gemac-fieldbus.com\/en\/wp-json\/wp\/v2\/tags?post=5763"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}